Trackit systems have an amazing reputation for reliable operation.  Ask any of the many satisfied Trackit customers in US and you will quickly develop a picture of solid, reliable operation.  However, the very nature of ambulatory EEG exposes the system to potential abuse and damage.

Our goal is to provide our customers with a timely response that allows you to minimize the downtime of your AEEG service.

All systems and accessories are backed by a one-year warranty against defects in workmanship and performance.  If an item needs to be replaced, it will generally be shipped and arrive within 24 hours of contact with us.  Barring any unusual circumstances, we use FedEx and ship replacement items the same day your call is received.

After your first year of using Trackit, extended warranty programs and service contracts are available.  Our support contracts provide a free loaner AEEG system and rapid response to your technical support needs.  Please contact our support department for more information about the contract options and costs.

If you purchased your Trackit from our distribution partner, Nihon Kohden, please contact them for support first.  Lifelines has provided NK support staff with detailed training, so they will be happy to help.

If you still want to speak to Lifelines directly, use our e-mail links or call us at 1-866-889-6505. 

We have organized a forum group on Yahoo exclusively for Trackit customers.  Users share ideas and receive updates on the latest news about Trackit and Lifelines.  We also provide technical support files and other useful hints to get the most out of your Trackit system.

Follow this link to join. Trackit Yahoo Group

http://health.groups.yahoo.com/group/trackit_aeeg/