Customer Support

Trackit systems have an amazing reputation for reliable operation.  Ask any of the many satisfied Trackit customers in the US and you will quickly develop a picture of solid, reliable service and operation.

However, the very nature of ambulatory EEG exposes the system to potential abuse and damage. Our goal is to provide our customers with a timely response that allows you to minimize the downtime of your AEEG service. All systems and accessories are backed by a one-year warranty against defects in workmanship and performance.

If an item needs to be replaced, it will generally be shipped and arrive within 24 hours of the time you contact us. In most cases, we use FedEx and ship replacement items the same day your call is received. After your first year of using Trackit, extended warranty programs and service contracts are available.  Our support contracts provide a free loaner AEEG system and rapid response to your technical support needs.  Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it. for more information about the contract options and costs.

To Nihon Kohden Customers:

If you purchased your Trackit from our distribution partner, Nihon Kohden, please contact them for support first.  Lifelines has provided NK support staff with detailed training, so they will be happy to help. If you still want to speak to Lifelines directly, use our e-mail links or call us at 1-866-889-6505.