Supporting Customers During the Covid-19 Pandemic
Dear Valued Lifelines Neuro Customers,
We recognize as health care providers that you are taking significant precautions to protect your staff and patients, as well as you and your family, from Covid-19 during these extraordinary times. At Lifelines Neuro, we too are taking extra steps to ensure you have the EEG equipment and support you need to continue caring for patients during this time of uncertainty while ensuring the health and safety of our team members.
The safety of the end-users of our products is a top priority. Our Clinical Support and Operations teams are taking the CDC-recommended disinfection precautions, such as thoroughly cleaning EEG amplifiers and system components with disinfectants before sending them to our customers. We recommend customers do likewise before and after using our EEG amplifiers and systems with patients.
We have a globally dispersed workforce with teams working across the US, UK, and Ireland, most of whom are working at home remote offices, with technology to keep us connected to customers. Our Clinical Support Team is always available from 8:30 am - 5 pm CDT, with on-call help for recording emergencies in the evening and weekends at 866-667-6445.
As a company providing essential goods to the healthcare sector, we are committed to the unparalleled customer service you expect from Lifelines Neuro. We will put a priority on responding to issues regarding patient care, which could delay the time it takes to respond to orders, training, maintenance, and repair. We strongly encourage avoiding faxing orders or requests, please call our sales support team at 866-667-6445 for immediate assistance.
Supply chain and global shipping disruption may vary and we will keep you informed of any impact to orders. We understand during this time our sales and service teams may have limited facility access, so we are prepared to use webinars and other technology for communication.
If we can provide more information so you can better serve your patients, we are here to help.
Simon Griffin, Chairman & Founder